We make all of our bedding ourselves by hand so please allow around 2 weeks for us to complete your order. Once your order is completed, we will ship your items via Canada Post and provide a tracking number, or if you opted for in-store pickup, we will email you to let you know when your order is ready. To track a package at anytime, visit your account page and view the order. At the top of the next screen you will see a link to click in order to track your shipment.
free / flat rate Canadian Shipping!
For a limited time we are offering free / flat rate Canadian shipping. Orders over $150 before tax, qualify for free shipping and those orders under $150 have a new reduced flat rate of just $10. We know that right now many of you would like to reduce your time out and about in the community and this is one of the ways we can help with that.
International shipping amounts are calculated via Canada Post. Our website connects to the Canada Post application program interface (API) using the dimensions and weight of each piece, along with your postal/zip code to fetch the shipping amount charged at checkout.
** exchange only policy **
We will happily exchange unused, unwashed, regular-priced merchandise with the original receipt, within 2 weeks of delivery. Call or email us to let us know so that we can watch for the package.
Please note that any custom items (i.e. reversible duvet covers or custom sizing) are a final sale.
sorry, no refunds, store credit only.
exchanges by mail
Unfortunately bed cannot cover any shipping expenses resulting from product exchanges. If you’re unsure about a product colour (all screens display colour differently) please order a swatch before purchasing larger pieces. Keep in mind that dye lots vary over time (as do the colour of swatches) so use these as general guidelines only. The colour you receive may not be exactly as displayed on screen or match the swatch perfectly because dye lots vary. Variance is the nature of handmade hand dyed products. Of course in the unlikely event of defective merchandise bed will repair or replace the merchandise at our discretion and cover the shipping costs.
*WE ARE MOVING IN LATE JANUARY 2020
If you are shipping anything back to us please ship to our new address of 2932 Main Street, Vancouver, BC V5T 3G3
international customers please take note:
If you have to return goods to us please send them in the mail, not by courier and clearly mark the package “CANADIAN GOODS RETURNING”. This saves you from having to cover any unnecessary duplication of taxes and duties and brokerage fees that get charged to us when the package enters Canada.