COVID-19 response – updated August 29 2020

COVID-19 response – updated August 29, 2020

The COVID-19 situation in BC has improved and our physical store in Vancouver is now open. In order to protect our families and yours, and to comply with direction from Public Health authorities we have made some changes to the operation of our physical store which we would like you to be aware of should you choose to visit us in person.

Our store hours have changed, we are open from 12 to 5, Thursday through Monday and are closed on Tuesdays and Wednesdays.

We are limiting the number of customers in the store at any one time to 4 people. If there are more than 4 people wishing to shop at one time, you may be asked to wait your turn outdoors. Please note, we don’t have much of an awning outside our new store, so keep this in mind on rainy days.

Please remember to keep 2 metres of physical distance between yourself and any other person in the store. We have plexiglas barriers installed on our cash desk to help with those moments when distancing isn’t as possible.

Masks are required when shopping in our store.

We are wearing masks to help keep you safe and appreciate if you wear one for us. No mask? We’ve got one for you. We know you might only be in the store for a few minutes, but if you think about it, we’ll be there everyday and will be interacting with a lot of different people. That adds up.

If you are absolutely unable to wear a mask, we encourage you to shop online through our website. Free swatches are available so that you can preview colours in person. If you feel that online shopping won’t work for you, please contact us be email or phone to determine if arrangements can be made in advance to allow for you to visit the store.

We have hand sanitizer available for you to use. Before you touch any products in the store, please sanitize your hands and make sure that they are dry.

We are cleaning and sanitizing frequently but understand that some of you may still prefer to not come into the store itself. If you have an order to pick up but would rather not come in, when you arrive just knock on the window, let us know and we’ll bring it out to you. Unfortunately we are unable to offer curbside pickup because there is a bus stop directly in front of our store so parking is restricted at our location.

Of course as you can see now, our website is available for those that wish to shop from home. For a limited time we are offering free Canadian shipping on orders over $200 and orders below that amount qualify for a flat rate of just $10. In-store pickup is also available.

If your order is being shipped, we will be in touch when your order is ready and provide a Canada Post tracking number. If you choose in-store pickup, please still wait to hear from us before coming to the store to collect it, as sometimes an item we have in stock may still be at our workshop. Feel free to contact us at any time if you have any questions.

Our sales are temporarily restricted to in stock items only.

We have received some shipments of cotton and are backing to producing a restricted selection of sheets in the 4 basic sizes (single, double, queen & king). For more on the recent changes and improvements we’ve made concerning inventory, back-orders and wait lists click here.

We are so appreciative of those of you that have been sticking with us during all of this disruption and we really are grateful for your support and understanding. Look after yourself, be kind to each other, and most importantly, WASH YOUR HANDS!