COVID-19 response – updated August 26, 2021

Our limited store hours remain, we are open from 12 to 5, Thursday through Monday and are closed on Tuesdays and Wednesdays.

Our website is always open!

We are still limiting the number of customers in the store at any one time to 4 people.

If there are more than 4 people interested in shopping at one time, you may be asked to wait your turn outdoors. Please note, we don’t have much of an awning outside our new store, so keep this in mind on rainy or super hot, sunny days.

Please remember to keep 2 metres of physical distance between yourself and any other person in the store. We have retained our plexiglas barriers that were installed on our cash desk to help with those moments when distancing isn’t as possible.

Masks are still required when shopping in our store.

We are wearing masks to help keep you safe and appreciate if you wear one for us. No mask? We’ve got one for you. We know you might only be in the store for a few minutes, but if you think about it, we’ll be there everyday and will be interacting with a lot of different people. That adds up.

If you are absolutely unable to wear a mask, we encourage you to shop online through our website. Free swatches are available so that you can preview colours in person. If you feel that online shopping won’t work for you, we ask that you simply wait a few more weeks to visit us once we are all fully vaccinated and have removed our restrictions.

We will always have hand sanitizer available for you to use if you wish to do so.

We are cleaning and sanitizing frequently, but understand that some of you may still prefer to not come into the store itself. If you have an order to pick up but would rather not come in, when you arrive just knock on the window, let us know and we’ll bring it out to you. Unfortunately we are unable to offer curbside pickup because there is a bus stop directly in front of our store so parking is restricted at our location.

Of course as you can see now, our website is available for those that wish to shop from home. For a limited time we are offering free Canadian shipping on orders over $300 and orders below that amount qualify for a flat rate of just $18. In-store pickup is also available.

If your order is being shipped, we will be in touch when your order is ready and provide a Canada Post tracking number. If you choose in-store pickup, please still wait to hear from us before coming to the store to collect it, as sometimes an item we have in stock may still be at our workshop. Feel free to contact us at any time if you have any questions.

Our sales are temporarily restricted to in stock items only.

Though the COVID emergency is showing signs of easing here in BC, it is still very much raging elsewhere in the world. International shipping also continues to be a issue, one that seems to be getting worse rather than better. Shipping containers are in very short supply and shipping costs have skyrocketed. You can read a quick but still really good explanation of the problems here. All of this means that our supply chains will remain stressed and unreliable far longer than we’ll likely be dealing with COVID here in BC. The mills that make the majority of our cotton are in India and are not producing at this time. We’ve found a short term alternate supply, but it is considerably more expensive and may not be sufficient to tide us over until the regular cotton arrives. Sadly, that means our inventory situation will not improve quickly, and we do not currently expect to be reopening unrestricted orders for some time. The possibility of ending up with a huge list of orders that external events keep us from being able to fill, is the kind of risk we aren’t comfortable taking. We understand this might lead to some frustration for a few of you, so we are trying to come up with some ways to help you get the things you want from us. For more on the changes and improvements we’ve made concerning inventory, back-orders and wait lists click here.

We are so appreciative of those of you that have been sticking with us during all of this disruption and we really are grateful for your support and understanding. Look after yourself, be kind to each other, and most importantly, GET VACCINATED!

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