COVID-19 update – Our items are made by hand, we may not have every item in-stock and may need to make your item(s). In order to adhere to physical distancing, our production will be slower than normal as we cannot have as many people working in the same place at the same time. If your order is being shipped, we will be in touch when your order is ready and provide a tracking number. If you are waiting to pick up once the store reopens, we’ll be in touch once the Public Health Authorities give everyone the go ahead. Thank you for your support and patience at this time and feel free to contact us at any time if you have any questions.
As with any handmade product you will find small variations between finished items. Small variations of tone or specks of other colours within an item, as well as occasional small slubs in the cotton and sewing should be embraced as signs of a genuine handmade product.
All dyeing is done by hand in small batches (about a set of queen-sized items, i.e. duvet cover, fitted sheet & 2 pillowcases), so dyelots will vary slightly. If you order several items in the same colour, we will make every effort to dye as many of them together as possible, however it is possible you may receive items from slightly different dye lots. The typical variation in colour that may occur can be seen by viewing all the images on a colour’s category page. Marble dyes have the most variance in colour within an item, each item has a unique, random pattern that can include large clusters or small flecks of other colours such as fuschia, orange or blue, depending upon how individual dyes disperse. Every computer monitor will display colours somewhat differently, so use our colour images as guidelines – the actual colour may not be exactly as displayed by your computer. For an explanation about why colours sometimes look different online and in person, check out our about colour page. Following our washing instructions will keep colours true for a long time, while the cotton will get softer and softer, a lot like your favourite, old jeans.
All bedding should be washed prior to first use. Always wash in COLD water and tumble dry HOT. Dyed bedding should be washed keeping each colour separate for at least the first wash and dry. After that simply wash similar colours together. Do not hang dyed bedding to dry, use a dryer. For best results during the first few washes, please make sure your bedding goes into the dryer right after it is done washing. Don’t let it sit wet. Unbleached bedding should be washed in HOT water for the first wash. After that, follow the washing instructions as detailed above.